As part of the upgrade to bring Gig broadband service to the community, your cable TV channels will need to be encrypted. As a cable TV subscriber, this will impact your service starting November 14th, 2023.
Any television that is only connected to a Coax line will require an HD Digital Box.
The DTA will need to be exchanged for an HD Digital Box.
Every television connected to cable TV will require the HD Digital Box. You can pick up the box, remote and instructions in the local White County Cable TV office. The HD Digital Box monthly rental rate is $5.95 per month each. If you have a DTA, return that equipment when you pick up the HD Digital Box to remove the rental fee for the DTA.
Starting November 14th, 2023 as channels are encrypted, only televisions with the HD Digital Box will show the channels. By December 12, 2023, all channels will be encrypted. A schedule of the channels and the date they will be encrypted can be viewed by clicking the blue button above.
Refer to the tutorial video or pdf document above. All cables and instructions will also be provided at the time the equipment is picked up. A technician can come to your home for a Tech Assist fee of $29.95.
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