Channel Encryption & HD Digital Box Support

Click here to view the channel encryption schedule

As part of the upgrade to bring Gig broadband service to the community, your cable TV channels will need to be encrypted. As a cable TV subscriber, this will impact your service starting November 14th, 2023.

How do I connect my HD Digital box?

Download Instructions Here

Watch a tutorial video here

Click here to view the channel encryption schedule

FAQs

How do I watch cable TV on my televisions that are not connected to any equipment?

Any television that is only connected to a Coax line will require an HD Digital Box.
How do I watch cable TV on my television that is connected through a Digital Tuner Adapter (DTA)?

The DTA will need to be exchanged for an HD Digital Box.
How do I get an HD Digital Box and how much is the rental?

Every television connected to cable TV will require the HD Digital Box. You can pick up the box, remote and instructions in the local White County Cable TV office. The HD Digital Box monthly rental rate is $5.95 per month each. If you have a DTA, return that equipment when you pick up the HD Digital Box to remove the rental fee for the DTA.
What happens when the channels are encrypted?

Starting November 14th, 2023 as channels are encrypted, only televisions with the HD Digital Box will show the channels. By December 12, 2023, all channels will be encrypted. A schedule of the channels and the date they will be encrypted can be viewed by clicking the blue button above.
How do I connect the HD Digital Box?

Refer to the tutorial video or pdf document above. All cables and instructions will also be provided at the time the equipment is picked up. A technician can come to your home for a Tech Assist fee of $29.95.